If I go over my quota and want to upgrade, can submissions not received be retrieved?

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    sbrads9792
    Asked on August 23, 2016 at 11:47 AM

    I have been using your free service and having forms submitted every month. It appears I may have gone over my quota and I'm wondering if I upgrade, can the missing forms be retrieved?

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    ashwin_d
    Answered on August 23, 2016 at 01:00 PM

    Hello sbrads9792,

    Please note that if your account is over quota, all your forms will be disabled and no one will be able to submit your form. That means there won't be any missing submissions. If account is active, users will be able to submit form and if the account is over quota users will not be able to submit form.

    If you upgrade your account, all your forms will be enabled and users will be able to submit.

    Hope this answers your questions.

    Do get back to us if you have any questions.

    Thank you!