What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I go over my quota and want to upgrade, can submissions not received be retrieved?

    Asked by sbrads9792 on August 23, 2016 at 11:47 AM

    I have been using your free service and having forms submitted every month. It appears I may have gone over my quota and I'm wondering if I upgrade, can the missing forms be retrieved?

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    JotForm Support

    Answered by ashwin_d on August 23, 2016 at 01:00 PM

    Hello sbrads9792,

    Please note that if your account is over quota, all your forms will be disabled and no one will be able to submit your form. That means there won't be any missing submissions. If account is active, users will be able to submit form and if the account is over quota users will not be able to submit form.

    If you upgrade your account, all your forms will be enabled and users will be able to submit.

    Hope this answers your questions.

    Do get back to us if you have any questions.

    Thank you!