What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form is not showing up and it's preventing the rest of the page from loading

    Asked by bjacobs on August 23, 2016 at 12:12 PM

    My forms have been working well up until today.  Today, I went to my web page at http://www.enviroinsite.com/index.html and was stuck at "Waiting for form.jotform.com..." for about five minutes.  I also noticed that getting to this Contact form seemed to be temporarily inaccessible. Is this going to be a one-time deal or is there the possibility that this will be a chronic problem?

    Bruce Jacobs

    Page URL:
    http://www.enviroinsite.com/index.html

    and showing up form is not showing My Forms contact form JotForm problem
  • Profile Image
    JotForm Support

    Answered by david on August 23, 2016 at 01:29 PM

    We experienced some server lag earlier the caused some forms to be unreachable.  This has been fixed and should definitely not be a chronic issue. 

  • Profile Image
    JotForm Support

    Answered by david on August 23, 2016 at 02:53 PM

    It looks like your form was embedded to your page twice:

    This is likely causing the form issues.  Try removing both embed codes and replace it with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    That will ensure the most compatibility for your embedded form.