What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to update form, please rectify immediately

    Asked by mailmemukeshcool on August 23, 2016 at 12:33 PM
    unable to update unable to immediately
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    JotForm Support

    Answered by Kevin_G on August 23, 2016 at 02:16 PM

    I have checked the log for your account and I can see you were trying to update the form http://www.jotform.me/form/62305126711445 

    I can see when you tried to update the field "Location of BM Classes" the form was saving, but it did not finish.

    Sometimes it happens because you were logged out from your account, but you're still updating the form, I can see you logged out and logged in again, then when you updated the field it saved fine.

    I can see the last change on your form was made today, it shows 1 hour ago: 

    You can also check it by following this guide: How-to-view-form-revision-history

    Also, I have tested your form and I can see it saves the changes fine; however, if you're still facing this issue, please let us know, we will be glad to further check your form. 

    If possible, share us a screenshot from the web console too, these keyboard shortcuts will help you with that: 

    Firefox: 

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    Google Chrome: 

    Mac: Command + Option + J

    Windows: Control + Shift + J 

    This guide will help you to upload your screenshot: How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response.