What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form data being removed if credit card is declined

    Asked by missjstanley on August 23, 2016 at 12:34 PM

    hi my forrm making problem to us... when customers credit card declined...all form going to delete...could you check out our form and please give us feedback...


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    JotForm Support

    Answered by david on August 23, 2016 at 02:04 PM

    I checked your form and it looks like you have payment authorization set up in the form.  If you Stripe account is setup properly, you should be able to complete the payments from your Stripe account.  Whether or not the credit card is declined, the form data that was collected with the payment authorization should remain.

    There are many fields in your form that are not required to be filled in, setting those fields to required will force them to be filled before the form can be submitted.