We are not receiving payments in our form

  • richard
    Asked on August 23, 2016 at 1:13 PM
  • David JotForm Support Manager
    Replied on August 23, 2016 at 2:48 PM

    Please share the link to your form, so we can investigate further. We will be glad to assist you.

  • richard
    Replied on August 23, 2016 at 5:45 PM
    https://form.jotform.com/62308914969973
    In an effort to be more productive during my day, I will only check emails at 11am and 3pm. I can be reached by phone for an immediate response.😊😊
    Have a "super duper" day!
    Richard Smith
    From Ri6
    ...
  • Elton Support Team Lead
    Replied on August 23, 2016 at 10:46 PM

    Hello Richard,

    I check your form but there's no Paypal payment field in it.

    The payment options field you are currently using is a regular checkbox field, not a Paypal field.

    Please delete that field and replace it with any of the Paypal payment fields. See below for the screenshot:

    We are not receiving payments in our form Image 1 Screenshot 20