What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving payments in our form

    Asked by richard  on August 23, 2016 at 01:13 PM
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    JotForm Support

    Answered by BDAVID on August 23, 2016 at 02:48 PM

    Please share the link to your form, so we can investigate further. We will be glad to assist you.

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    Answered by richard  on August 23, 2016 at 05:45 PM
    In an effort to be more productive during my day, I will only check emails at 11am and 3pm. I can be reached by phone for an immediate response.😊😊
    Have a "super duper" day!
    Richard Smith
    From Ri6
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    JotForm Support

    Answered by EltonCris on August 23, 2016 at 10:46 PM

    Hello Richard,

    I check your form but there's no Paypal payment field in it.

    The payment options field you are currently using is a regular checkbox field, not a Paypal field.

    Please delete that field and replace it with any of the Paypal payment fields. See below for the screenshot: