Not receiving all emails

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    Asked on April 11, 2012 at 03:58 PM

    It seems as if we have had problems ever since your site was temporarily taken down... mot of our admins have been receiving emails but then randomly they stop showing up... is there anything we can put in our DNS record to ensure delivery...

    the following is a link to one of the forms that we are experiencing problems with

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    Answered on April 11, 2012 at 04:20 PM

    When having problems with receiving email notifications, the first course of action we usually suggest is to change the Sender E-mail to

    (Setup & Embed > Email Alerts > Notification > Reply-To and Recipient Settings)

    If this does not make any difference, try having our mail servers' IP addresses added to your host's whitelist:

    If it still does not help, kindly contact us again so we can begin further troubleshooting.

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    Answered on July 23, 2014 at 04:59 PM

    The reason why we don't keep our settings on is because when that is set and you hit reply on the email that comes in it does not reply directly to the customer.

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    Answered on July 23, 2014 at 07:53 PM

    Usually the "sender e-mail" and the "reply to e-mail" are  different settings:

    If you wish to "reply to" your user, you need to have an email field in your form, and define this email field as the "reply-to email" in the notification.

    If everything is working properly when you hit reply your answer will go to the email of the user. You can test and clone this form:

    Let us know if you need more assistance.
    Thank you