Why my account is disabled?

  • Profile Image
    woowavedreamsync
    Asked on August 23, 2016 at 02:31 PM

    Hi Jotform Team,

     

    We are getting the infamous "Form Disabled" error across ALL of our forms! 

    I'm not certain why this happened or what triggered it.


    One of the sites with our forms (the most important ones):

    http://www.woowavedreamsync.com/contact_us/

    http://www.woowavedreamsync.com/refund-request-form/

     

    Please look into our account and verify that we have followed all terms and conditions.

    We would like to have all of our forms turned back on at your earliest convenience.

     

    Thanks in advance for your great support and the awesome platform that Jotform provides its users.

     

    -Jon

  • Profile Image
    Nik_C
    Answered on August 23, 2016 at 04:37 PM

    I checked your account and it was auto suspended because of our anti-phishing system that detects phishing forms and deactivates the accounts.

    I checked the suspicious form, the problem is the name you are using in it 'Cheat sheet'. I checked the form thoroughly and confirmed that it is not used for suspicious activities or phishing so I reactivated your account.

    You should consider though to possibly change the name in that form.

    Please let us know if you have further questions.

    Thank you!