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    Form submission data is still encrypted after disabling form encryption

    Asked by 208benefits on August 23, 2016 at 02:34 PM

    I originally set up the form to be encrypted however couldn't figure out how to use the encryption key so I removed encryption from the form but the data is still encrypted on the submissions page.  How can I fix?

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    JotForm Support

    Answered by Kiran on August 23, 2016 at 04:42 PM

    Since these form submissions are received while the form was encrypted, the data will remain encrypted. It is required to supply the private key generated while creating the form in order to view these encrypted form submissions. The new submissions after disabling the form encryption will be received normally and you should be able to view them without any issue.

    Please check the following guide for more information on Form encryption.


    Hope this information helps!