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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the numbers of enrollment´s skiping ?

    Asked by programaapetv on April 11, 2012 at 04:18 PM

    (Sorry for the english, isn´t very good but i´ll try to communicate)

    Please i need some big help !!

    When I do the extraction of the formulaire on exel I have, for example, on line 12 of exel the number 12 for the enrollment, but on line 13 of exel i have the number 15 for the enrollment. The 13 and 14 have dissapeared ! There´s not a sequence in the numbers and i really need it !! What do I need to do to solve this problem ?

     

    Thank you !

     

    Jérôme

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 11, 2012 at 04:57 PM

    We are sorry for the inconveniences caused.

    This issue is most probably caused by the Captcha field on your form. When someone tried to submit the form with incorrect Captcha field, and then close the form, ID is being counted. This problem may be also related to disabled Javascript in form submitters browser.

    I have forwarded this issue to our Development Team. In the meanwhile, you may consider removing Captcha from your form.

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    JotForm Founder

    Answered by aytekin on April 12, 2012 at 03:27 AM

    Yes, this is happening when someone enters wrong captcha. The user is asked to enter it correctly. At that point, they either leave the form, or they cannot pass it because they are spam bot. Since they might complete the submission, an ID is created for them.

    You should just ignore those entries. There is nothing you can do to fix it.