What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms not being forwarded

    Asked by triton4050 on August 23, 2016 at 03:34 PM

    Our form Daily patrol report is not being received at the designated email.

    Can you give me some input on how to fix this?


    Dave Rowley 

    Triton security inc.


  • Profile Image
    JotForm Support

    Answered by david on August 23, 2016 at 06:23 PM

    I checked your form and your notification is conditionally sent, however, the condition is disabled:

    If there is a condition associated with an email notification, it will not be sent unless the condition is met.  Even if the only condition is disabled.

    Delete this condition or setup a new notification that does not have any conditions attached.