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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How can I set up a customized thank you email message based on the staff members that helped my customers?

    Asked by jtate on August 23, 2016 at 04:03 PM

    I have a form on my website that allows customers to refer friends to our agency. On the form, the customer has the option to select the staff member that helped them. When the customer makes a submission and chooses the staff member, I would like them to receive a Thank You email to include the staff member's contact. As if to appear that it came from the individual staff member and not the entire agency. 


    How can I do that?

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    JotForm Support

    Answered by Mike on August 23, 2016 at 07:18 PM

    This is possible to send different email templates based on user selections. Please take a look at the following guide to see if this is something that might work for you.

    How to Send Email Based on Selection

    If you have any follow up questions, please let us know. We will be happy to help.