What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't see payments in Paypal

    Asked by samarac on August 23, 2016 at 04:05 PM
  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2016 at 07:18 PM

    You seem to have manually completed the submissions from the incomplete payment section. Please note that completing incomplete payment list won't process any payment through Paypal. That simply means you are completing the submission to include it in the submissions list.

    You are collecting payment as a donation in the form. Once someone completed the payment, you should receive an email from Paypal about that and an email from your form. If you receive an email from Paypal, you should see the amount in your Paypal dashboard. If not, that means no payment has been completed. I would suggest asking your clients to check if they receive a confirmation from Paypal for their payment.