What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Parts of form are really slow

    Asked by iMatter on August 23, 2016 at 09:21 PM

    One of my users raised this issue, and I've checked it and see the same thing. The form Report Card v2 is jerky and seems slow to respond. Pressing the Next buttons sometimes takes a few seconds for a response. Also - especially the question I have "Is there a Climate Action Plan in place for the city?" is really slow. When I try to pick one of the answers (it is a radio button with either "Yes" or "No") as the answer - it takes about 5 seconds for the selection to be registered.

    My Internet connection is solid - and someone else has verified this behavior also.

    I know it is a rather complex form, but still I need it to perform. Can you help?

     

    (Also - I've included the URL of the web page that has the form below - but this is Report Card Start - v2 form - that links to the Report Card v2 form - where there is an issue. Also - the results I describe below happened when I was accessing the form directly and not through the url below)

    Page URL:
    http://www.imatteryouth.org/report-card-start/

    parts form report next Selection card
  • Profile Image
    JotForm Support

    Answered by liyam on August 24, 2016 at 12:49 AM

    Hello iMatter,

    I checked your 2nd form and I find it to be quite lengthy. This may contribute to the delays being experienced because of the form needs to load the sources on how to make it work.

    Can you try downloading the complete HTML source of your form and place it on your own webpage and see if the problem gets fixed? Using this method, loading the form will not be dependent on JotForm's server sources. The only time JotForm's servers shall be used is upon submission of the form.

    Please refer to this guide for the steps to download your form's HTML source: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    If you have questions, please let us know.

    Thanks.