I am seeing HTML in my email notifications

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    John
    Asked on April 11, 2012 at 05:15 PM

    I am seeing incomplete HTML in my email notifications. This strated a day or two ago. 

    I have done nothing, so I believe it is an issue on your side. Please investigate and let me know.

     

    This is what I see in the body of every email:

     

    <body

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    Mike_T
    Answered on April 11, 2012 at 06:43 PM

    Thank you for contacting us.

    Could you please provide us with affected form name/ID? Is this issue related to some specific mail client only?

    We are looking forward to hearing from you.

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    jajaus
    Answered on April 13, 2012 at 06:05 PM

    I have several JotForm accounts. All of them appear to have this problem.

     

    I see the above HTML (incomplete) above every notification. Rendered in Outlook.

    I do not see it when I use Webmail (Godaddy).

    I check the source in Outlook and the HTML shows "<body" there is no ">"

    .

     

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    Mike_T
    Answered on April 13, 2012 at 08:00 PM

    Thank you for provided information.

    I have escalated this problem to our Development Team.

    We will update this thread once we have any more information for you.

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    jajaus
    Answered on April 17, 2012 at 07:04 PM

    Any update?

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    Mike_T
    Answered on April 17, 2012 at 07:17 PM

    This bug is assigned to one of our Developers, and marked as important one.

    Until this is fixed, please ignore that additional "< body" tag, notifications are still completely safe.

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    canerbalci
    Answered on July 27, 2012 at 08:16 AM

    Thanks for your feedback John,

    Sorry for late response. I just commited a fix for the problem. Please write here if you keep seeing that body tag in your notification emails.