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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am seeing HTML in my email notifications

    Asked by John on April 11, 2012 at 05:15 PM

    I am seeing incomplete HTML in my email notifications. This strated a day or two ago. 

    I have done nothing, so I believe it is an issue on your side. Please investigate and let me know.


    This is what I see in the body of every email:



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    JotForm Support

    Answered by Mike_T on April 11, 2012 at 06:43 PM

    Thank you for contacting us.

    Could you please provide us with affected form name/ID? Is this issue related to some specific mail client only?

    We are looking forward to hearing from you.

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    Answered by jajaus on April 13, 2012 at 06:05 PM

    I have several JotForm accounts. All of them appear to have this problem.


    I see the above HTML (incomplete) above every notification. Rendered in Outlook.

    I do not see it when I use Webmail (Godaddy).

    I check the source in Outlook and the HTML shows "<body" there is no ">"



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    JotForm Support

    Answered by Mike_T on April 13, 2012 at 08:00 PM

    Thank you for provided information.

    I have escalated this problem to our Development Team.

    We will update this thread once we have any more information for you.

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    Answered by jajaus on April 17, 2012 at 07:04 PM

    Any update?

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    JotForm Support

    Answered by Mike_T on April 17, 2012 at 07:17 PM

    This bug is assigned to one of our Developers, and marked as important one.

    Until this is fixed, please ignore that additional "< body" tag, notifications are still completely safe.

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    Answered by canerbalci on July 27, 2012 at 08:16 AM

    Thanks for your feedback John,

    Sorry for late response. I just commited a fix for the problem. Please write here if you keep seeing that body tag in your notification emails.