What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get the files that my customer upload?

    Asked by SpecialNovels on August 24, 2016 at 12:52 AM

    In my form, the customer needs to upload some photos. I was able to upload those pictures to Dropbox on a jpg. but now when I upload the form to Dropbox I can not get the jpg, only the form in a pdf. Thank You!

    how how can i can can i
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 24, 2016 at 04:39 AM

    I cloned your form and integrated it with my dropbox account. I sent a submission to that clone and it looks like the images were sent successfully to the dropbox folder.

    Are you still unable to receive the photos to your dropbox folder? If so, please remove the current integration and re-integrate it again to your dropbox.

    Please let us know if the issue still persists.
    Regards.