How to fix the Form over Quota message?

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    belairmp
    Asked on August 24, 2016 at 09:00 AM

    My account says 106 of 170 submissions used, however my form shows Form Over Quote and will not display the form itself. How do I fix this?

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    Jim_R
    Answered on August 24, 2016 at 10:17 AM

    I'm seeing you have performed the GET MORE tasks and racked up your limit from 100 to 170. Your account indeed shows as overlimit when I checked it.

    Perhaps you performed the said tasks after your account went over quota. However, if that's not the case, please tell us when you performed the GET MORE tasks (date and time preferably) and when your account went overlimit.

    For the time being, I have manually reactivated your account so you should now be able to continue using your forms. You can always monitor your usage from this page https://support.jotform.com/myaccount/usage in case you want to check if you're nearing your limit.

    In case you're still having issues, don't hesitate to let us know so we can have another look.