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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am not able to add a payment field

    Asked by maducie on August 24, 2016 at 09:19 AM

    I was trying to edit a custom area on my payment field. and now I can't add a payment field at all?? This form has already had 65 submissions, and we were just trying to customize our customers needs and know the payment wizard won't add at all? Very confused, please help! 


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    JotForm Support

    Answered by jonathan on August 24, 2016 at 10:21 AM

    I was able to reproduce the issue as well when I test on your form https://www.jotformpro.com/form/61203489317960

    I could not properly add a Payment tool on the form.


    I could not determine what was causing the issue. The most I can suggest for now is to create a new form.

    I have now elevated this to our next level support so that it can investigated and hopefully be fixed asap.

    We will notify you here once we have update on the status.