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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to make lightbox popup work on mobile phone?

    Asked by mhew on August 24, 2016 at 09:34 AM

    I'm using jotforms to make a popup lightbox for users to read my policies. Unfortunately, when I view it mobile (using the lightbox embed code) it is not adapting the lightbox window size in mobile. If a user clicks on this embed link on a mobile device, they will get stuck on it and can't "X" out from the popup. Nor can they even read the pop-up because it goes beyond the screen constraints and gets cut off. It works beautifully on desktop, but more and more people are viewing sites on mobile, so I really need this feature. Is there some way for me to get this working?

    My website is http://paintlifegrandparties.weebly.com/parties.html and the link is at the bottom of the page and reads "Policies & Cancellation".


    This is a re-post of a comment on Deprecated: How to Make the Form Responsive Using the Form Designer Tool

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    JotForm Support

    Answered by Nik_C on August 24, 2016 at 10:45 AM

    I checked your website and I see what you're describing. For me it is opening fine on my phone, I can read and everything, but the x is not visible on the screen. Could you please try to shrink the width of your lightbox:

    Then re-embed your form and see if it works normally.

    If your issue still persists, please let us know so we can investigate further.

    Thank you!

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    Answered by mhew on August 24, 2016 at 02:00 PM

    Hi thanks for your reply. It probably worked for you because I actually figured it out sometime after submitting this question, and I did it just how you described. Thank you, either way. Perhaps this thread will help someone else with the same issue.

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    JotForm Support

    Answered by Nik_C on August 24, 2016 at 02:03 PM

    I'm glad it that you were able to figure it out.

    Well yes, we always tend to write this solutions so they can be re-used by other users.

    Thank you for your feedback.


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    Answered by Chris  on November 11, 2016 at 05:19 PM

    I am having the same problem.

    the catch is I want the form to be 500 px wide on larger screens but only 250 wide on phones. is there a way to do this? would be great if I could just do 90% width but it doesn't seem to register % for lighthouse or feedback form. 
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    JotForm Support

    Answered by jonathan on November 11, 2016 at 08:23 PM


    We will resolve your question here https://www.jotform.com/answers/988620