What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal link is not working

    Asked by gabrieltopman on August 24, 2016 at 09:58 AM

    When I tested the digital marketing form - it shows a error message on the paypal check out saying the link is invalid.

     

    Please can you advice? or fix the issue?

    Page URL:
    https://form.jotformeu.com/62361951932357

    Screenshot
    doesn't work check out paypal invalid return to merchant paypal integration
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    JotForm Support

    Answered by Jan on August 24, 2016 at 11:43 AM

    I've checked 3 of your forms and I was able to do a test submission without any problems.
    62361951932357
    62362465595363
    62043484583357

    May I know what form are you having this issue with? Can you please verify if the PayPal credentials you entered is correct. This error usually happens if you are using an incorrect email address. Please click the wand icon of the payment field to edit the credentials.

    Hope that helps. Thank you.