What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alert not working

    Asked by Keena on August 24, 2016 at 11:18 AM

    Usually the recipients specified under notifier emails get an email whenever a form is filled out. This is not working on the NAC Roundup Reservation form or the CP Accountability RSVP.Please advise.

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    JotForm Support

    Answered by John_Benson on August 24, 2016 at 12:50 PM

    I've checked your forms and found out that both of your email recipients (fina*****.sec@****villealumnae.com) and (christmas.*****@****villealumnae.com) are in the bounce list. This is the reason you're not getting email submissions.

    I have removed both of the email recipients from the bounce list. Both of them can now received emails from JotForm. You can learn more on how to address concerns for emails landing in the bounce list from this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    You might also need to whitelist our mail servers and IP addresses, here's a guide: Whitelisting-JotMails-IP-Addresses

    Hope that helps. Let us know if you need further assistance. Thank you!