What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My payment gateway is questioning the security of my form

    Asked by CTFTKD on August 24, 2016 at 12:03 PM

    My payment gateway is questioning the security of my form. - https://form.jotform.com/61015463608148

    payment gateway
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    JotForm Support

    Answered by Welvin on August 24, 2016 at 01:18 PM

    Do you mean Authorize.net questions you if we are secure? We are secure and we can guarantee you that. I am sure they know that you are integrating Jotform with Authorize.net and we don't process the payments, they do it for you. 

    You can see that we using HTTPS protocol and we don't store credit card details in our system. The credit card fields in your form are only used for payments.