What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not showing in Facebook page

    Asked by kentek314 on August 24, 2016 at 12:38 PM

    Subject: iFrame form on Facebook

    As per your instructions on FB search: HTML Static :iFrames.

    Thunderpenny site comes up but no choices to get the  Jotform app. Just used the Static HTML app.

    From Jotform I copied the iFrame to clipboard and dropped in the Thunderpenny index.html page | saved and tried to preview from preview button.

    Nothing seems to be the same as my other site using a JotForm on FB has stopped working too.


    Ken Wood


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on August 24, 2016 at 01:47 PM

    I checked your Facebook page and I was able to replicate the issue. Here's a screenshot:

    Please try removing the app and adding it back again. Here's a guide: Adding-a-Form-to-Your-Facebook-Page

    If the issue is still the same, please try changing the form within the app by clicking the gear/settings icon.

    Hope that helps. Thank you.

  • Profile Image

    Answered by kentek314 on August 24, 2016 at 04:45 PM
    I don't have a clue what is happening. I opened FB is Chrome instead of
    Firefox and got the "Contact Us" but it opened with the 404 error.
    I'll try tomorrow as con't spend any more time on it for now.
    Thanks for your help.
    Ken Wood
    Camarillo CA
    the states...
  • Profile Image
    JotForm Support

    Answered by Kiran on August 24, 2016 at 06:31 PM

    Ok. Please try removing the form tab from your facebook page and then logout of your facebook account. Now go to your JotForm Publish wizard and then try adding the facebook tab as provided in the guide Adding-a-Form-to-Your-Facebook-Page.

    You'll be prompted to login to your facebook account and then select the page that you want to display the form.

    Please check and let us know if you need any further assistance. We will be happy to assist you further. 

  • Profile Image

    Answered by kentek314 on August 25, 2016 at 12:45 PM
    I think the bug is JotForm's!
    https://www.facebook.com/Carvalueappraisercom-390251607791508/ the
    iFrame is dead.
    You can see the right side contact us "Car Appraisal" sticker. It opens
    but doesn't have the iFrame code.
    But I don't think it is a FB issue; it is a JotForm issue.
    Here is my Carvalue Appraisal WordPress site with the same iFrame code
    form on it: http://www.carvalueappraiser.com (click the Appraisal Form
    This was working a couple of weeks ago and it is now busted, too.
    Pretty sure it is a JotForm bug.
    I'll test anything you want.
    Ken Wood
    Camarillo CA
    the states...
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 25, 2016 at 02:06 PM

    What is the form you are trying to embed via HTML Static Iframe? Please try adding the form through another method, the one explained on this guide: https://www.jotform.com/help/22-Adding-a-Form-to-Your-Facebook-Page 

  • Profile Image

    Answered by kentek314 on August 25, 2016 at 03:45 PM
    I've tried that on both FB sites and it never gets the iFrame code.
    What changed?
    And, the Jotform iFrames form died on my WordPress site where is was working fine.
    As far as I can see it doesn't work anywhere.
    I need to know what changed!
    Do we need to have a live phone call on this?
    I am available all Friday AM.
    ken wood
  • Profile Image
    JotForm Support

    Answered by Kiran on August 25, 2016 at 04:25 PM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support and your questions here shall be answered in a timely manner.

    I have tried adding a from in my account my facebook account and see that the form is displaying with no issues. Please see the screencast below that shows deleting the existing form tab on the facebook page and adding the form again to the facebook.

    You may also consider adding your JotForm to the facebook page by using Static HTML app. Please refer to the guide below that can help you with this.


    Hope this information helps!