What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to send confirmation emails that appear to be from our own company, instead of JotForm

    Asked by associationforcoaching on August 24, 2016 at 12:48 PM

    When the participant fills out a form and submits it, can the return confirmation that the participant receives show it being returned from the company connected with the email address where the form is returned maybe through JotForm, or using JotForm, instead of it indicating that it's from JotForm?  Thank you.

    completion JotForm email company
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    JotForm Support

    Answered by Boris on August 24, 2016 at 01:39 PM

    If I understand you correctly, you would like to use your own email address as the sending email address of your email notifications. Yes, this is possible, and there are two primary ways to achieve it.

    1. You can send email notifications directly through your own SMTP server:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This way, your form's email notifications would be sent directly from your own mailing system / email address.

    2. Another method alternative to SMTP is that we can send emails from our own system, but make it appear as if the emails are coming from your own email address. We refer to this as a "Custom Sender Address", and it can be set up by following this guide:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    In both of the above methods, your recipients will see the email notification as if it is coming from your email address, and not JotForm. The difference is that with the SMTP method, the emails would really be sent through your own email, while with the "custom sender" the emails are sent though the JotForm's system. In case the recipients perform any additional validation as to who actually sent the email, it is better to send emails through SMTP (method 1).

    Please let us know how it goes, or if you need any further assistance. Cheers