What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take for a premium upgrade to be applied to my account?

    Asked by wenmei on April 12, 2012 at 12:41 AM

    I purchased a premium upgrade this morning at 8:30AM PDT via PayPal.  It is currently 9:40PM PDT and I still have not seen my account status change from "Free" to "Premium" (although I can now see a renewal date, set for a year from now).  How long will it take before my account is upgraded?  I need the additional space for uploads rather urgently, which is why I purchased the upgrade. 

    Thanks!

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    JotForm Support

    Answered by mliz on April 12, 2012 at 12:43 AM

    The upgrade is instant as of this writing the status of your account is already Premium. Can you please try to logout and re login back to your account? You should then see an increase in the quota limits applicable to that of a Premium user.

    Thanks!

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    Answered by wenmei on April 12, 2012 at 12:47 AM

    Ah ha!  That's normally something I would have thought to do, but not this time.  Thanks for your help!

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    JotForm Support

    Answered by mliz on April 12, 2012 at 12:49 AM

    Glad to be of service, if you need anything else feel free to contact us.

    Thank you for choosing JotForm and have a great day!

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    Answered by pinoytech on April 12, 2012 at 08:53 AM

    In addition to mliz answer, you may delete your browsing cache and cookies also before login back to your account.

    Thank you!