How long does it take for a premium upgrade to be applied to my account?

  • Profile Image
    wenmei
    Asked on April 12, 2012 at 12:41 AM

    I purchased a premium upgrade this morning at 8:30AM PDT via PayPal.  It is currently 9:40PM PDT and I still have not seen my account status change from "Free" to "Premium" (although I can now see a renewal date, set for a year from now).  How long will it take before my account is upgraded?  I need the additional space for uploads rather urgently, which is why I purchased the upgrade. 

    Thanks!

  • Profile Image
    mliz
    Answered on April 12, 2012 at 12:43 AM

    The upgrade is instant as of this writing the status of your account is already Premium. Can you please try to logout and re login back to your account? You should then see an increase in the quota limits applicable to that of a Premium user.

    Thanks!

  • Profile Image
    wenmei
    Answered on April 12, 2012 at 12:47 AM

    Ah ha!  That's normally something I would have thought to do, but not this time.  Thanks for your help!

  • Profile Image
    mliz
    Answered on April 12, 2012 at 12:49 AM

    Glad to be of service, if you need anything else feel free to contact us.

    Thank you for choosing JotForm and have a great day!

  • Profile Image
    pinoytech
    Answered on April 12, 2012 at 08:53 AM

    In addition to mliz answer, you may delete your browsing cache and cookies also before login back to your account.

    Thank you!