What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I tried the authorization method in Stripe but it won't connect

    Asked by dutchmasters on August 24, 2016 at 02:44 PM

    everytime i log in to authorize it wont connect just goes back and says connect with stripe

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    JotForm Support

    Answered by Welvin on August 24, 2016 at 03:22 PM

    I cannot seem to replicate this problem in my own form. Please try checking your browser console for related error, take a screenshot and upload it to this thread. You need to access this thread to upload using the image tool.


    You can also key in your Stripe keys in the properties:

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    Answered by dutchmasters on August 24, 2016 at 04:18 PM

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    Answered by dutchmasters on August 24, 2016 at 04:34 PM

    looks like it works now, however... my 2 page form only shows the stripe credit card input on the next page when it should also include billing information and best form of contact


    do I just link you my form? the preview doesnt even show everything I have on the next page

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    JotForm Support

    Answered by Kiran on August 24, 2016 at 06:22 PM

    It looks like that you have some conditions were setup on your form and some fields associated with the conditions were deleted.

    Please check the conditions on your form and you may delete them if they are not necessary.

    Hope this information helps!