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    Issues encountered with custom sender email through verification

    Asked by associationforcoaching on August 24, 2016 at 02:53 PM

    Hello -I tried to use the Verification method of setting up a custom email response, but it did not work.

    Regarding the limit of 2 emails sent per hour.  Is that 2 emails sent through JotForm from a custom recipient per hour, or simply no more than 2 of any emails per hour are sent using the free account?

    If that is the case, and if more than 2 persons submit a form within the 2 hours, will the extra emails wait in a queue until the time limit is up, or will the person filling out the form not be able to submit it? 

    Thanks.

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    JotForm Support

    Answered by EltonCris on August 24, 2016 at 03:13 PM

    Hello,

    What is the problem you have encountered with custom sender email through verification? The guide provided by my colleague on the other thread uses the old wizard. Please check this guide for the new wizard https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please make sure to complete the verification steps, otherwise, it won't work. Also if you are using Gmail through verification, it might not work due to Google's DMARC policy. You may want to try this method instead https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP.

    Regarding on the limits mentioned by Shadae, I don't think we have such limit. For a free account, you get 100 submissions limit per month (it will reset to zero on the first day of the following month). The limit is detailed on the pricing page. Once you passed any of your account limits, your forms will be temporarily disabled so your users will not be able to see and submit the form.

    Hope this information helps!