What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am on not on a plan , but am getting charged why?

    Asked by Jill Henderson  on August 24, 2016 at 03:42 PM


    I am not using my jotform till at least beginning of next year . I know I did tickpay as I go. Why have I been put on the bronze plan and its not free

    Thank you 


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    JotForm Support

    Answered by Kevin_G on August 24, 2016 at 04:40 PM

    I was unable to find an account related to your email address, could you please provide us your username? 

    If you can provide us the link to a JotForm would be good too, we will check and find why you're being charged, please also do note that if you had a subscription previously and you did not cancel it then it should be still active as this is an auto-renewal service and you should cancel your subscription, otherwise it will keep active as long as we're able to charge you. 

    However, please provide us with the requested info, we will be glad to further help you.