I am on not on a plan , but am getting charged why?

  • Profile Image
    Jill Henderson 
    Asked on August 24, 2016 at 03:42 PM


    I am not using my jotform till at least beginning of next year . I know I did tickpay as I go. Why have I been put on the bronze plan and its not free

    Thank you 


  • Profile Image
    Answered on August 24, 2016 at 04:40 PM

    I was unable to find an account related to your email address, could you please provide us your username? 

    If you can provide us the link to a Jotform would be good too, we will check and find why you're being charged, please also do note that if you had a subscription previously and you did not cancel it then it should be still active as this is an auto-renewal service and you should cancel your subscription, otherwise it will keep active as long as we're able to charge you. 

    However, please provide us with the requested info, we will be glad to further help you.