What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submissions to my email?

    Asked by mtiefen62 on August 24, 2016 at 04:08 PM

    My Jotform contact page form has mysteriously stopped working. The form on my page says it sends the submission but I never get it. I looked on your website and I can see the submissions but they do not forward to my email from your site. Why? I also deleted all submissions thinking it may be over the 100 meg limit but further attempts to see if it works fail. Why?

    I have also tried to forward a couple submissions from your website to me and it says they have been sent but they never arrive.... Why?

    Page URL:

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    Answered by mtiefen62 on August 24, 2016 at 04:46 PM

    Never mind ... somehow you added us to the damn bounce list.... If it stops again That will be the first place I look

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    JotForm Support

    Answered by Nik_C on August 24, 2016 at 06:38 PM

    I'm glad you were able to figure it out.

    I would advise you to check this guide on how to prevent such issues in future. Also Whitelisting of our Domains can help you as well.

    We're sorry for the inconvenience that you had.

    Let us know if you have further questions.

    Thank you!