Why I can't log into account?

  • Profile Image
    Rebecca 
    Asked on August 24, 2016 at 04:52 PM

    Hi, An employee that managed out jotforms has since left and I can't log into her account with the login information she sent me. It doesn't tell me it's incorrect, it just doesn't do anything when I enter and hit login. Her email is ahutchison@brightsideacademy.com

     

    Please help

    You can contact me at rcrawford@brightsideacademy.com or 412-697-1521

  • Profile Image
    Nik_C
    Answered on August 24, 2016 at 06:53 PM

    I found the account under that username it exist, but I can not see or provide you with password. Regarding the log in, did you try from some different browser by any chance, since I just tested and didn't have any problems?

    Please let us know if the issue persists.

    Thank you!