What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do files uploaded through forms still take up space if Dropbox is used?

    Asked by onion3d on August 24, 2016 at 04:53 PM

    I have set the form to upload files to my dropbox. Will uploads cause me to use up space on my jotform account?


    Thanks in advance.

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    JotForm Support

    Answered by david on August 24, 2016 at 06:45 PM

    Files are first uploaded to your JotForm account along with submission data.  They are then forwarded to integrations like Dropbox.  Since the files are still stored in your JotForm account, they will indeed use up space.

    If you do not need the files or submission data in your JotForm account, you can use our autodelete app:


    This will automatically delete submissions once they have been received and forwarded.

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    Answered by onion3d on August 26, 2016 at 08:45 AM
    David -
    Can this app be applied to just one form, or does it affect all of my
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    JotForm Support

    Answered by Jim_R on August 26, 2016 at 09:45 AM

    Hey Tom, the app David suggested will only apply to the form(s) you have selected.

    So once you get to the app's dashboard http://auto-delete.jotform.io/ and clicked PROCEED TO APP, you will be asked to AUTHORIZE the app. Afterwards, you'll get the chance to pick which form(s) you would like it to apply to:

    Just keep in mind that deleting submissions is an irreversible process. So only proceed with using the app if and only if you're sure that you won't need the submissions stored in your account.

    On the other hand, you can manually delete submissions if needed just in case you won't be using the app.

    Related guide: How-to-Delete-Form-Submission-Data 

    Don't hesitate to let us know if you'll more help.