What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto-responder emails quit working?

    Asked by AAM_ADMIN on August 24, 2016 at 05:21 PM

    Hi There,


    I used to get email notifications for my forms when someone had filled them out, but I've stopped getting these emails? Is it because I downgraded my account? or due to some changes that jotform has made?

    please let me know.

  • Profile Image
    JotForm Support

    Answered by liyam on August 24, 2016 at 08:18 PM


    Downgrading an account should not affect the functionalities of your form except the limits going lower. 

    Anyhow, I have found your email in the bounce list: membership@abmidwives.ca 

    And this is the reason for the error:  smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<450 4.2.0 : Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/abmidwives.ca.html>

    As it seems, your email address blocked the emails coming form JotForm. And for this reason why JotForm's mailer automatically stopped sending emails to your email address. 

    One solution I could think of is replace your email sender to noreply@jotform.com or noreply@formresponse.com, or you can ask your email service provider / IT to have the following information whitelisted: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also read more information on how to prevent emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have questions, please let us know.