Auto-responder emails quit working?

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    Asked on August 24, 2016 at 05:21 PM

    Hi There,


    I used to get email notifications for my forms when someone had filled them out, but I've stopped getting these emails? Is it because I downgraded my account? or due to some changes that jotform has made?

    please let me know.

  • Profile Image
    Answered on August 24, 2016 at 08:18 PM


    Downgrading an account should not affect the functionalities of your form except the limits going lower. 

    Anyhow, I have found your email in the bounce list: 

    And this is the reason for the error:  smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<450 4.2.0 : Recipient address rejected: Greylisted, see>

    As it seems, your email address blocked the emails coming form JotForm. And for this reason why JotForm's mailer automatically stopped sending emails to your email address. 

    One solution I could think of is replace your email sender to or, or you can ask your email service provider / IT to have the following information whitelisted:

    You can also read more information on how to prevent emails landing in the bounce list from this guide:

    If you have questions, please let us know.