Auto-responder emails quit working?

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    AAM_ADMIN
    Asked on August 24, 2016 at 05:21 PM

    Hi There,

     

    I used to get email notifications for my forms when someone had filled them out, but I've stopped getting these emails? Is it because I downgraded my account? or due to some changes that jotform has made?

    please let me know.

  • Profile Image
    liyam
    Answered on August 24, 2016 at 08:18 PM

    Hello,

    Downgrading an account should not affect the functionalities of your form except the limits going lower. 

    Anyhow, I have found your email in the bounce list: membership@abmidwives.ca 

    And this is the reason for the error:  smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<450 4.2.0 : Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/abmidwives.ca.html>

    As it seems, your email address blocked the emails coming form JotForm. And for this reason why JotForm's mailer automatically stopped sending emails to your email address. 

    One solution I could think of is replace your email sender to noreply@jotform.com or noreply@formresponse.com, or you can ask your email service provider / IT to have the following information whitelisted: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also read more information on how to prevent emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have questions, please let us know.