Cannot download private encryption key

  • ndsadmin
    Asked on August 24, 2016 at 11:59 PM

    i tried to download the public key as directed but only got option to save as a webpage which does not show the key. could not click it or save file as. now i have no way to set up encryption. how can i set it up again?

  • Elton Support Team Lead
    Replied on August 25, 2016 at 5:33 AM

    Hi,

    Please check this guide for instructions on how to download your private key file.

    Full Instruction: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Visual guides:

    Cannot download private encryption key Image 1 Screenshot 30

    Cannot download private encryption key Image 2 Screenshot 41

    After you click the download private key file button, the jotform.key file would download after that.

    If you need further assistance, let  us know.