What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot download private encryption key

    Asked by ndsadmin on August 24, 2016 at 11:59 PM

    i tried to download the public key as directed but only got option to save as a webpage which does not show the key. could not click it or save file as. now i have no way to set up encryption. how can i set it up again?

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    JotForm Support

    Answered by EltonCris on August 25, 2016 at 05:33 AM


    Please check this guide for instructions on how to download your private key file.

    Full Instruction: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Visual guides:

    After you click the download private key file button, the jotform.key file would download after that.

    If you need further assistance, let  us know.