Cannot download private encryption key

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    ndsadmin
    Asked on August 24, 2016 at 11:59 PM

    i tried to download the public key as directed but only got option to save as a webpage which does not show the key. could not click it or save file as. now i have no way to set up encryption. how can i set it up again?

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    EltonCris
    Answered on August 25, 2016 at 05:33 AM

    Hi,

    Please check this guide for instructions on how to download your private key file.

    Full Instruction: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Visual guides:

    After you click the download private key file button, the jotform.key file would download after that.

    If you need further assistance, let  us know.