What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have loss my password but cannot receive the reset link once I click "Forget password"

    Asked by Angela Leung  on August 25, 2016 at 03:27 AM
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    JotForm Developer

    Answered by Denis on August 25, 2016 at 04:01 AM

    Hello Angela, 

    I checked our mail logs (chkal@cerebos.com.hkand it does appear as though the password reset was sent successfully. Please check your spam/junk mail boxes to ensure they are not being filtered there. If you are still unable to recover your account, let us know and we will be happy to see what else we can do. Also if you need any further assistance please feel free to contact us.