I have loss my password but cannot receive the reset link once I click "Forget password"

Hello Angela, 

I checked our mail logs (chkal@cerebos.com.hk) and it does appear as though the password reset was sent successfully. Please check your spam/junk mail boxes to ensure they are not being filtered there. If you are still unable to recover your account, let us know and we will be happy to see what else we can do. Also if you need any further assistance please feel free to contact us. 

Thanks.