What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When the contributor clicks the Submit button, where will the answers to those questions go?

    Asked by pianobook on August 25, 2016 at 04:45 AM
    When the contributor clicks Submit, where will the answers to those questions go? Will they appear on the receipt I get from PayPal? Or will they go somewhere else? If somewhere else, how will I match them up with the donation?
    submit submit button form submissions submissions
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    JotForm Support

    Answered by Jan on August 25, 2016 at 09:18 AM

    The form submissions will go to our servers first. You can view the submissions in the Submissions area. Here's a guide:

    In My Forms, select the form and then click the "Submissions" button.

    In the Submissions page, you can edit, delete, export the submissions.

    Related guide: How-to-View-Form-Submissions

    Hope this helps. Thank you.

  • Profile Image

    Answered by pianobook on August 25, 2016 at 10:12 AM

    I don't think you understood my question. I'm integrating a form with PayPal for soliciting donations. The form also includes some questions for the contributor. Will the answers to those questions go into the receipt that will come to me from PayPal showing that a donation has been made? Or will it come to me in the same way that any form would come to me -- to the email address I indicate for sending forms? If the latter, will it also indicate the amount of the donation, or will that information go only to PayPal?

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    JotForm Support

    Answered by John_Benson on August 25, 2016 at 12:01 PM

    Sorry for the inconvenience. When someone fills up your form and complete the payment, you will receive it like a regular form. The form submission will go to your JotForm account and a notification will be sent to your email inbox.

    This submission and notification contain the information entered by the customer as well as the donated amount. PayPal would also be notifying you about the donation, but not the answers to your form just the amount donated.

    Hope that helps. Let us know if you need further assistance. Thank you.