What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I receive this message?

    Asked by Philippe KADOK  on August 25, 2016 at 05:25 AM


    I tried to build a form but after some hours I could'nt connect again to ma account.

    I received the following message:

    Thanks for your explanation



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    JotForm Support

    Answered by Chriistian on August 25, 2016 at 09:09 AM


    I checked your email - blm@ilnas.etat.lu - in our system and it has no associated account. Can you please give us the email address you use for your account or the email address where you received the email in question? 

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    Answered by ILNAS on August 25, 2016 at 09:44 AM

    Hi Chriistian,

    The email address used for the account is philippe.kadok@ilnas.etat.lu

    The error window was diplayed on your webpage after filling the "Sign In" applet.

    But is seems to work again now. Sorry for the inconvenience...

    Thank you