What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.net: PCI :: Error During Transaction

    Asked by emrste on August 25, 2016 at 11:44 AM

    When users are trying to use a form and enter their credit card info they are receiving the following error message:


    PCI :: Error during transaction

    This transaction has been declined.

    Please go back and fix this 


    and when they click the link to go back there is nothing there.


    We use Authorize.net to process payments and has been working fine up until today.

    Thank you for any assistance you can provide.

    Page URL:

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    JotForm Support

    Answered by EltonCris on August 25, 2016 at 12:41 PM


    Our sincere apologies for the inconveniences caused.

    I cloned your form and tested it here, so far I could not reproduce the problem. The form submits just fine.

    Cloned Form: https://www.jotformpro.com/form/62374746066967 (if you want to submit a test, you can use this test card 370000000000002)

    Perhaps it was a temporary issue. May we know if you are still experiencing this problem on your side? If yes, let us know so we can check this in depth. So far, everything seems stable and working.

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    Answered by emrste on August 25, 2016 at 12:45 PM

    Thank you for your response - after I submitted the question I realized the problem was probably on the users end because they were trying to use a business purchasing card and I don't think their billing address was correct.

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    JotForm Support

    Answered by EltonCris on August 25, 2016 at 12:49 PM

    Alright, thanks for letting us know and for giving us ideas about the possible cause of the issue.

    Whenever you need our assistance again, feel free to open a new thread.


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    Answered by yadiracruz000 on October 03, 2016 at 04:09 PM

    JotForm Support please help. I am having the same problem. I tested my form and it will not take my credit card information. I keep receiving PCI: error during transaction
  • Profile Image
    JotForm Support

    Answered by liyam on October 03, 2016 at 09:54 PM

    Hello yadiracruz000,

    In order for us to be able to assist you better, I have moved your question to a new thread. We'll respond to your question there.


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    Answered by JerseyXtreme on March 16, 2017 at 02:29 PM


    I'm getting same error complaints from customers, please help.

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    JotForm Support

    Answered by EltonCris on March 16, 2017 at 04:38 PM


    We will answer your question on your main thread here https://www.jotform.com/answers/1093669.