What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    account billing

    Asked by carrie on April 12, 2012 at 09:08 AM

    To Whom it May Concern,

    I fear my credit card has been compromised. I thought I was billed for my upgraded account, but received notice today that I have reached the 10 submission limit.  Please contact me immediately!

    Regards,

    Carrie

    Page URL:
    www.sunflowersoccer.org

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    JotForm Support

    Answered by liyam on April 12, 2012 at 10:22 AM

    Hello Carrie,

    After checking your account's payment history, I found out that your purchase for 1-year Premium subscription failed, so it was cancelled on April 1, 2012.

    Please contact your credit card issuing bank regarding this failed transaction and try resubscribing again.  You should also have received an email as well from Plimus regarding the failed transactions from March 29 - Apr 1.

    If you have other questions or concerns, please do let us know.

    Thanks.

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    Answered by carrie on April 12, 2012 at 10:51 AM

    Plimus was the company that ran the card on March 28th and I called and updated the information with them.  I thought it was corrected. The credit card company shows a charge for $90.00.

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    JotForm Support

    Answered by liyam on April 12, 2012 at 11:22 AM

    Thanks  for your response, Carrie, and I apologize for this confusion.  You are right, there was indeed a charging, but for some reason, after the charge, it was immediately cancelled.

    Anyhow, I have now upgraded your account's status to Premium manually.  Please try to logout and log back in to be able to refresh your browser's cache.

    If you have other questions or concerns, please do let us know.

    Thank you and we apologize for this inconvenience.

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    Answered by ogono1ca on April 12, 2012 at 01:58 PM

    Can I call someone to talk about this? The charge did not clear the bank so I do need to reprocess it. 

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    Answered by fxr on April 12, 2012 at 04:35 PM

    We unfortunately are unable to offer phone support.

    Do you think you card details were updated OK, we can try to put the charge through again over the next 24 hours?

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    JotForm Support

    Answered by liyam on April 12, 2012 at 07:19 PM

    Just for an update, I failed to notice that the charging that I was looking was of last year, rather than this year.  My bad.

    Anyhow, for the meantime, I will not revert your subscription status.  You may call your bank regarding this and try resubscribing within this week.  If you wish to contact our payment gateway, Plimus, you can give them a call at Tel: +1 (866) 312-7733.

    We will look forward for your updates.