What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails upon form submission are not getting sent to my email address

    Asked by sdbewley on August 25, 2016 at 12:29 PM


    Emails upon form submission are not getting forwarded to mine nor my sub-users email. 

    I also added a sub-user who was suppose to receive an invite via email and he hasn't received it. 

    How can I fix this? 

  • Profile Image
    JotForm Support

    Answered by Welvin on August 25, 2016 at 01:37 PM

    Your form email is working as far as I could see it. You can check your email history to see the sent emails:


    The only issue I've found here is that your Notification 1 email template is tied to a conditional logic. You have it to only send an email when Katherine is selected from the Name dropdown. Please note that the Notification 1 email won't be triggered when Katherine is not selected. Please review your settings.

    You can delete the condition to send an email as it is or add a conditional logic to send an email when other options/names are selected. 

    I hope this helps.