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  • Profile Image

    Emails upon form submission are not getting sent to my email address

    Asked by sdbewley on August 25, 2016 at 12:29 PM

    Hi, 

    Emails upon form submission are not getting forwarded to mine nor my sub-users email. 

    I also added a sub-user who was suppose to receive an invite via email and he hasn't received it. 

    How can I fix this? 

    Emails emails not sending forwarded sub-user
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    JotForm Support

    Answered by Welvin on August 25, 2016 at 01:37 PM

    Your form email is working as far as I could see it. You can check your email history to see the sent emails:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    The only issue I've found here is that your Notification 1 email template is tied to a conditional logic. You have it to only send an email when Katherine is selected from the Name dropdown. Please note that the Notification 1 email won't be triggered when Katherine is not selected. Please review your settings.

    You can delete the condition to send an email as it is or add a conditional logic to send an email when other options/names are selected. 

    I hope this helps.