What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account login info not working?

    Asked by Kati on August 25, 2016 at 12:36 PM

    I received an email that the account had been created successfully, but when I go to log in it says the username/password does not exist.

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    JotForm Support

    Answered by ashwin_d on August 25, 2016 at 01:47 PM

    Hello Kati,

    I did check your account and did not find any issue with that. Your account username is "kati675". Please use your username to login to your account and get back to us if you have any trouble. Please note that you can reset your account password by clicking on the "Forgot Password" which is in "Sign In" window. Please check the screenshot below:

    Thank you!