What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Analytics: Graphic, Views and average time are not showing correct data.

    Asked by duri_90 on August 25, 2016 at 12:49 PM
    Another question - my Jotform Analytics shows that since 3 or 4 days ago there are only 3-4 visitor. Normally i have 40-70. Is there something broken?
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    JotForm Support

    Answered by BJoanna on August 25, 2016 at 01:05 PM

    I have checked Form Analytics of your form and it seems that it is not working correctly. For example form views for August 23rd is 0 and for August 24th is 1. However when I checked your submissions I saw that your form was submitted 4 times on 23rd and 5 times on 24th. 

    Graphic, views and average time are not correct. Number of responses is correct. I have checked and you have received 25 submissions in past 7 days. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.