- Tomsmail55Asked on August 25, 2016 at 04:03 PM
I stopped getting email notifications starting July21st. It happens to be about the same time our web server changes. Any ideas what the problem could be?
- JotForm SupportBDAVIDAnswered on August 25, 2016 at 05:47 PM
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender. Here are our domain names: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
JOTFORM MAILSERVER DOMAINS LIST:
Let us know if you need more help.
- Tomsmail55Answered on August 25, 2016 at 06:45 PMThank You