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stopped getting email notifications from customersAsked by Tomsmail55 on August 25, 2016 at 04:03 PM
I stopped getting email notifications starting July21st. It happens to be about the same time our web server changes. Any ideas what the problem could be?
email notifications email Getting getting email
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender. Here are our domain names: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
JOTFORM MAILSERVER DOMAINS LIST:
Let us know if you need more help.