-
Tomsmail55Asked on August 25, 2016 at 4:03 PM
Hi
I stopped getting email notifications starting July21st. It happens to be about the same time our web server changes. Any ideas what the problem could be?
http://www.sheltahats.com/pages/contact-us
Thanks
Tom
customerservice@sheltahats.com
-
David JotForm Support ManagerReplied on August 25, 2016 at 5:47 PM
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
JOTFORM MAILSERVER DOMAINS LIST:
us-sub1.jotservers.com
us-sub2.jotservers.com
aws-sub1.jotservers.com
aws-sub2.jotservers.com
us-app2.jotservers.com
srv89.formresponse.com
srv48.formresponse.com
jotservers.com
jotmails.com
jotform.com
amazonses.com
email.amazonses.com
*.smtp-out.amazonses.com
jotform.co
secure.jotform.co
s3.amazonaws.com
static-interlogyllc.netdna-ssl.com
Let us know if you need more help.
-
Tomsmail55Replied on August 25, 2016 at 6:45 PMThank You
...