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  • Profile Image

    stopped getting email notifications from customers

    Asked by Tomsmail55 on August 25, 2016 at 04:03 PM

    Hi 

     

    I stopped getting email notifications starting July21st. It happens to be about the same time our web server changes. Any ideas what the problem could be?

     

    http://www.sheltahats.com/pages/contact-us

     

    Thanks

     

    Tom

    customerservice@sheltahats.com

    tom@sheltahats.com

     

     

    Page URL:
    http://www.sheltahats.com/pages/contact-us

    email notifications email Getting getting email
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 25, 2016 at 05:47 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    JOTFORM MAILSERVER DOMAINS LIST:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

  • Profile Image

    Answered by Tomsmail55 on August 25, 2016 at 06:45 PM
    Thank You
    ...