What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I change what the completed survey is titled when it is returned to me via email

    Asked by sskemp on August 25, 2016 at 04:11 PM

    I created clones of the survey originally titled purchasing, disposables, small-wares and turned it into three different surveys and renamed then on the actual survey.  how come when i get the survey back it still has the old title?  Can i change this on a clone?  

  • Profile Image

    Answered by Boris on August 25, 2016 at 05:53 PM

    I believe you are referring to the email notifications that are sent to you. I see that your email notification templates simply haven't been updated, meaning they still contain the text they had when your original form was created.

    You can update the email notification of a form by clicking on the Emails button in our Form Builder, and then on the Edit button next to the email notification:

    Once the email notification opens for editing, simple replace any old text with your desired new text:

    Alternatively to manually updating each email notification template, you can also delete the old notifications on your cloned forms, and create new ones instead. The following guides describe how to do this:



    Please let us know if you run into any issues along the way, and we'll be glad to help. Cheers