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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked your form and I can see there are some emails failed; however, your email address is not currently into our bounce list.
Also, I have submitted your form and I can see it was successfully sent to your email address, could you please confirm us that?
If you're still experiencing the issue, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses
You may also consider using SMTP to send your emails as you will have more control over how they are sent.
Thanks for the quick response and apologies for sending the email before checking further on your website, where I found the solution. All good. Thanks!
Jeffrey Frank, LICSW
No worries Jeffrey, we are here to assist you. If you need our help, let us know. Have a great day!