What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving submitted forms

    Asked by dtpllc on August 25, 2016 at 06:59 PM

    Last two clients and then a test have filled out and sent, but not received.

    Page URL:
    https://secure.jotform.us/form/31844037992158

    submitted forms receiving then and not received sent
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    JotForm Support

    Answered by Kevin_G on August 25, 2016 at 08:46 PM

    I have checked your form and I can see there are some emails failed; however, your email address is not currently into our bounce list. 

    Also, I have submitted your form and I can see it was successfully sent to your email address, could you please confirm us that? 

    If you're still experiencing the issue, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses

    You may also consider using SMTP to send your emails as you will have more  control over how they are sent. 

  • Profile Image

    Answered by dtpllc on August 26, 2016 at 08:45 AM
    Thanks for the quick response and apologies for sending the email before checking further on your website, where I found the solution. All good. Thanks!
    Jeffrey Frank, LICSW
    202-345-0100
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on August 26, 2016 at 09:54 AM

    No worries Jeffrey, we are here to assist you. If you need our help, let us know. Have a great day!