- dtpllcAsked on August 25, 2016 at 06:59 PM
Last two clients and then a test have filled out and sent, but not received.
- JotForm SupportKevin_GAnswered on August 25, 2016 at 08:46 PM
I have checked your form and I can see there are some emails failed; however, your email address is not currently into our bounce list.
Also, I have submitted your form and I can see it was successfully sent to your email address, could you please confirm us that?
If you're still experiencing the issue, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses
You may also consider using SMTP to send your emails as you will have more control over how they are sent.
- dtpllcAnswered on August 26, 2016 at 08:45 AMThanks for the quick response and apologies for sending the email before checking further on your website, where I found the solution. All good. Thanks!
Jeffrey Frank, LICSW
- JotForm SupportJanAnswered on August 26, 2016 at 09:54 AM
No worries Jeffrey, we are here to assist you. If you need our help, let us know. Have a great day!