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  • Profile Image

    Not getting the emails for completed forms

    Asked by littlesprouts on April 12, 2012 at 01:31 PM

    Hi There!

    I am filling out the forms and the email should be going to littlesprouts@shaw.ca however we are not getting them.  I know there are filled out forms as I can see thm in the account.

     

    Nothing is coming through.

     

     

    Page URL:
    http://www.littlesprouts.ca/form__childcare.html

  • Profile Image

    Answered by AtacanC on April 12, 2012 at 02:08 PM

    I've already responded to your other post.

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    Answered by gori-mathew on April 12, 2012 at 02:13 PM

    Hi,

    We apologise for the inconveniences caused by this issue. I checked our mail server logs and it seems that on twoof our different servers, the email went through successfully (stat=Sent).  

    Current Server: /var/log/jotform/amazonSES.
    log:[1;36m12-04-2012 08:50:09[1;37m 20886699786278
    AmazonSES Sent email to littlesprouts@shaw.ca
    - MessageID:00000136a69a908c-0b7f0eec-6b5d-403d-9b03-c92ec2aa6cf6-000000/08907782-849e-11e1-adb7-671b4d6f5e19 -----
     ying: /var/log/mail.log:Apr 12 13:37:44
     ying sendmail[19271]: q3CHbhQo019271:
    to=info@titanppc.com, ctladdr=littlesprouts@shaw.ca (1001/1002),
     delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34355,
    relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0,
    stat=Sent (q3CHbiMK019272 Message accepted for delivery)
     ----- monk: /var/log/jotform/amazonSES.log:[1;36m12-04-2012 13:21:51[1;37m 20886214109250
     AmazonSES Sent email to littlesprouts@shaw.ca
    - MessageID:00000136a7937f90-77f41875-1467-40a2-accb-6ca15098fea7-000000/048ad791-84c4-11e1-8e71-a71996b707aa

    Based on these logs, the mails swere sent successfully to your chosen recipient address. It could be your hosting provider's settings that's blocking the messages.

    Add these domains and ip addresses on your mail server's whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com

    Some threads for more guides;

    https://www.jotform.com/answers/65168-Not-receiving-emails

    Let us know how this works for you. Thanks!