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    Clients can't submit

    Asked by katiehanson on August 25, 2016 at 11:14 PM

    Hello, 

    Recently my clients have been unable to submit their contract form, I've tried to make a new form etc and it still isn't working. 

     

    Katie

    can't submit can't can new form hello and contract
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    JotForm Support

    Answered by Rose on August 26, 2016 at 02:31 AM

    I cloned your form and replicate the same issue on my side,too.

    As far as I inspect what cause this to happen, It seems happening because of text field being so long.

    When I removed it, I  could successfully submit it. Here is the screen shot. 



    I'm also aware of this whole text must be kept on your form.  That' why, the thing I can suggest you is to divide text instead of a single one. Since, I tried that way and worked fine, too. Please note that, you may need to  have a try to fix right division portion Since, I do not want to mislead you by giving a specific range. 

    In the meantime; If you have more questions, please do not hesitate to contact us. 

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    Answered by katiehanson on August 26, 2016 at 02:36 AM

    I'm confused on this response. Text field? You mean the contract? My contract hasn't changed and my clients have always been able to submit it just fine, did something since change with Jotform? 

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    Answered by katiehanson on August 26, 2016 at 02:43 AM

    Okay so I did what you said and cut some text down, but it still wouldn't submit without me removing approx 75% of my text, leaving one paragraph. I also have another contract that is longer than the one I'm having issues with and it submits just fine. 

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    JotForm Support

    Answered by beril on August 26, 2016 at 03:58 AM

    We are sorry for the confusion. My colleague @Rose meant that you need to split te text field due to being so long on your form as you see below:

    Here is how it works the current version when I cloned your form on my side:

    As my colleague was mentioned above I divided your text field to multiple text fields instead of using a single text field as you see below:

    After that you can reduce the space between your text fields by adding the CSS code as you see below:

    #text_17, #text_18, #text_19 {

        margin-top : -80px !important;

    }

    At that situation, it will work properly.

    Here is how it works:

     

    contract hasn't changed and my clients have always been able to submit it just fine, did something since change with Jotform? 

    Could you please indicate the URL of your page? This will help us better analyze the problem. We will wait for your response.