What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When API limits are in effect?

    Asked by brentitc on August 26, 2016 at 01:33 AM
    Is API Limit still in effect after the forms are published? Or its only on the builder's side while developing the form? Thank you!
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    JotForm Support

    Answered by Rose on August 26, 2016 at 03:28 AM

    The API is a way to retrieve data from your account. It can be used in application integrations, widgets and so on. When an API is called from one source to another, it also uses bandwidth or resources in JotForm's part.

    Each time the form is visited or loaded, it  triggers API calls, depending on how the widget or integration is designed.
    You may also have a look following link, if you have more questions. 


    Feel free to contact us anytime for any issue. 

  • Profile Image

    Answered by brentitc on August 26, 2016 at 04:08 AM

    So if I have a form that uses many widgets; a user may not be able to submit after the API Limit is reached?  ie: i'm using the "appointment widget" about 30 times in a single form. what will happen in the slot reservations?


    btw. how to get the educational discount?
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    JotForm Support

    Answered by Nik_C on August 26, 2016 at 04:53 AM

    Below you can find limits for API calls for each subscription:

    FREE users: 1000 API calls

    Bronze: 10,000 API calls

    Silver: 50,000 API calls

    Gold: 100,000 API calls

    Platinum: 1,000,000 API calls

    But don't worry, API limit resets on daily basis at midnight EST.

    Appointment widget will trigger API calls since it fetches data from your submissions.

    Let us know if you have further questions.

    Thank you!



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    JotForm Support

    Answered by Nik_C on August 26, 2016 at 04:57 AM

    I'm sorry I forgot to mention that I moved your second question about the discount here. And we will attend it there since it's unrelated to this thread.

    Thank you!