What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to resolve this loading problem?

    Asked by A.Roy  on August 26, 2016 at 01:54 AM

    Having problem with loading pages(sign up page, home, theme, template etc.) properly in browser(chrome, forefox and IE). Some pages are opening bur not properly(contact, forum) I really need you help in this. it will be very helpful if you reply shortly. Thank you. 

    Here are the screenshots...






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    JotForm Support

    Answered by Chriistian on August 26, 2016 at 02:58 AM

    You seem to have posted two threads regarding the same issue. To avoid any confusion, please see my initial response on your other thread. Just follow the link here: https://www.jotform.com/answers/916767.
    Thank you.

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    Answered by A.Roy  on August 26, 2016 at 11:53 AM

    Thanks for your reply. It was my mistake that I posted it twice. 

    By the way, as you advised to clear the cache, I have done that in both chrome and firefox.

    But still having the issues.

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    Answered by A.Roy  on August 26, 2016 at 12:31 PM

    This page link is opening properly...


    But the Home, Signup, Create form pages are not opening still....

    Note: Through proxy site these pages are loading properly but not working..

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    JotForm Support

    Answered by Kiran on August 26, 2016 at 01:58 PM

    Could you check if there is any active anti-virus or blocking add-ons installed on your PC and try disabling that? It seems to be working fine at my end without any issue. Could you also try using the following link and see if the web page is loading fine?


    If the issue still persists, please let us know. We will be happy to help. 

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    Answered by A.Roy  on August 26, 2016 at 03:07 PM

    Bad luck... :-(....the issues still persist. I can't understand what can cause this in my end while you don't have these issues...the link you provided last time not working either, Kiran.

    This is the screenshot...

    Let me know if you need any info on my end regarding this...if that will help you...

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    Answered by A.Roy  on August 26, 2016 at 03:10 PM

    Another thing, the same problem here on my android too.....:(

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    JotForm Support

    Answered by Kiran on August 26, 2016 at 04:04 PM

    I suspect that your ISP is blocking some elements on the web page. Is your phone connected to the same internet connection using WiFi? If so, could you try opening the web page using mobile data on your mobile phone to see if that works? 

    Let us know how it goes. We will be happy to assist you further.

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    Answered by Hullor on August 27, 2016 at 02:03 PM

    It's a relief!! I don't know how or why, but it's working now...Thanks Jotform support, Kiran & Chriistian.

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    Answered by Boris on August 27, 2016 at 04:24 PM

    You're most welcome, we're glad to hear it. If there is anything else we can do to help, please don't hesitate to open another support thread anytime: