Why I'm unable to save changes in form builder?

  • Profile Image
    Asked on August 26, 2016 at 02:31 AM

    When I make a change to a JotForm (I tried two different forms)... the icon whirls but the JotForm is not saved. Therefore, I cannot make changes to my existing JotForms. I turned off auto-update and even logged off/on. No change. This has happened alot lately - why am I having this problem?

  • Profile Image
    Answered on August 26, 2016 at 03:32 AM

    Sorry for inconvenience this may caused you. I have logged it to your account and I have changed label alignment of your field Name to right and I was able to save the form without any issues.

    I have changed it back to the left after. 

    Most likely this issue is related to your browser. Please try again with some other browser or in incognito mode

    I have also cleared your form cache.

    If you are still unable to save changes on your form, in different browser or in incognito mode, please clone your form and provide us ID of that form, so that we can test cloned form on your account. Also please tell us which changes are you unable to save.

    Let us know if you need further assistance.

  • Profile Image
    Answered on August 26, 2016 at 04:45 AM
    It only happens now and then. It worked tonight for a short time, but now
    is hanging again as it tries to save the JotForm. Can you clear my cache
    again? I am using Google Chrome. Thank you,
  • Profile Image
    Answered on August 26, 2016 at 05:16 AM

    I have cleared your form cache, you can do it as well by going to this link: https://support.jotform.com/myaccount/settings

    We did't notice anything wrong with our service so it might be a temporary glitch or Browser related issue.

    If you still experience any similar problem please get back to us so we can investigate further.

    Thank you!

  • Profile Image
    Answered on August 27, 2016 at 02:45 PM
    I have tried the same form with my on my lap top and it works fine, but
    when I try it on my desktop computer all the forms hang with the "save"
    icon spinning. What could be the potential problem or conflict on my
    computer? No other major application is running in the foreground. Thanks,
  • Profile Image
    Answered on August 27, 2016 at 04:56 PM

    It could be the browser in your desktop computer, you can try to clear your browser's data before logging in to your account to edit your form. You can also try to use a different browser. Kindly check also if the version of your browser in your desktop computer and your laptop is the same. You can also try to access your form and edit it in your browser's Incognito Mode or Privacy Mode as instructed above by my colleague, @BJoanna.

    Please get back to us with any findings you get after doing the test(s) mentioned above.

    Thank you.