What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my thank you page not redirecting?

    Asked by Sksbattick on August 26, 2016 at 04:29 AM

    I have gone as far as to put www.google.com as the URL that my thank you page redirects to. However, when I click submit, the form simply disappears and everything else on the page stays the same. No redirecting takes place.

    What is the problem?

    Page URL:
    http://sksbattick.wixsite.com/humbird/branding-quote

    thank not redirecting problem www same and
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    JotForm Support

    Answered by Nik_C on August 26, 2016 at 05:12 AM

    I cloned your form and tested. Thank you page was redirected just fine:

    Then I tested directly on your website(please ignore my test submission) and I see that it is not redirecting. Also I noticed this error in console:

    So there must be some conflict between javascript code in your website.

    Could you please try to embed your form by using iFrame embed code method.

    But copy just between the <iframe> tags, don't copy the script tag code.

    Test and let us know how that worked for you.

    Thank you!